Man with Van Barking Privacy Policy
This Privacy Policy explains how Man with Van Barking collects, uses, stores and protects personal data relating to our customers and prospective customers in the Barking area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our services, making an enquiry or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers, prospective customers and website users located in the Barking area who interact with Man with Van Barking in connection with our man and van, removals and related services. It covers personal data obtained online, by telephone, in writing and in person.
Types of Data We Collect
We may collect, use and process the following categories of personal data:
Identification and contact details: name, address, service address, delivery address, billing address, and other contact information such as city or postcode.
Service and booking details: preferred dates and times, collection and delivery locations, access details such as floor level or parking arrangements, item descriptions, special handling requirements and other information needed to complete your booking.
Transaction information: details about the services you purchase from us, prices, payment method used, payment status, and basic invoice or receipt information. Card details or bank details are handled only by our chosen payment processors and are not stored by us directly.
Communication records: information in emails, enquiry forms, messages, and telephone conversations, including complaints, feedback and queries.
Technical data: information that may be collected when you visit our website, such as IP address, browser type, device type, pages visited and the time and date of visits. This may be collected through cookies or similar technologies where applicable.
Marketing preferences: records of your consent to receive marketing communications and your preferences about how you wish to be contacted.
How We Collect Personal Data
We collect personal data from you directly when you request a quote, make a booking, contact us with a question, provide feedback, or otherwise interact with us. We may also obtain personal data from third parties where you have given them permission to share it with us, for example comparison platforms or referral partners that you use to request man and van services.
In addition, limited technical data may be collected automatically when you visit our website or use our online booking tools.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we may rely on one or more of the following grounds:
Performance of a contract: where processing is necessary to provide a quote, set up a booking, perform a removal or transport service, take payment, or otherwise fulfil our contract with you.
Legitimate interests: where processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our business operations, improving our services, handling enquiries, preventing fraud and ensuring the security of our systems and vehicles.
Legal obligations: where we must process your data to comply with legal or regulatory requirements, such as maintaining tax, accounting or insurance records.
Consent: where you have given us clear consent for a specific purpose, such as receiving certain types of marketing communications. You can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes and manage bookings for our man and van and removal services.
To plan and perform the requested services, including organising routes, allocating staff, and ensuring safe handling of your belongings.
To communicate with you about your enquiry or booking, including confirmations, updates, and customer support.
To process payments, issue invoices, receipts and handle any refunds or disputes regarding payments for services.
To maintain our business records, including accounts, tax records and service histories.
To handle complaints, resolve disputes and improve the quality of our services.
To send you information about similar services that we believe may be of interest to you, where we are permitted to do so and where you have not opted out of such communications.
To protect our rights, property and safety, and those of our customers and staff, including the prevention and detection of fraud and misuse of our services.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.
We may share data with service providers acting as data processors who perform services on our behalf, such as payment processing, website hosting, IT support, customer relationship management systems, accounting support or secure document storage. These processors are only allowed to process your personal data in accordance with our instructions and are required to maintain appropriate security measures.
We may share limited data with professional advisers such as accountants, auditors, lawyers or insurers where this is necessary for the operation of our business or for establishing, exercising or defending legal claims.
Where required by law, we may disclose personal data to public authorities, regulators, law enforcement or courts.
If we are involved in a business reorganisation, merger or transfer of services, your personal data may form part of the transferred assets, subject to appropriate safeguards.
International Data Transfers
Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using countries with an adequacy decision or entering into contracts containing standard data protection clauses approved by relevant authorities.
Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
Information related to bookings and services is generally kept for the period required by tax and accounting laws, after which it will be securely deleted or anonymised. Communication records and enquiry details may be kept for a reasonable period to respond to queries, manage our relationship with you and improve our services.
Where processing is based on your consent and you withdraw that consent, we will stop the relevant processing. We may, however, keep a limited record of your contact details to ensure that we respect your choice going forward.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricted access to personal data, secure systems for storing records and appropriate data handling procedures for our staff and contractors.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data where there is no lawful reason for us to continue processing it.
Object to processing of your personal data where we are relying on legitimate interests and your particular situation gives rise to such an objection.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or our reasons for processing it.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process your personal data, without affecting the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Children's Privacy
Our services are aimed at adults and business customers. We do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as reasonably possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our business operations or the services we provide. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy regularly so that you remain informed about how we use and protect your personal data.
Contacting Us About Privacy
If you have any questions about this Privacy Policy, how we handle your personal data or if you wish to exercise your data protection rights, you can contact us using the details published on our website or through the usual customer communication channels you have previously used to reach Man with Van Barking.
